Shipping Policy

Last updated: October 7, 2025

Due to high order volume, processing times may be slightly longer than usual. We appreciate your patience.

Domestic Shipping (Sweden)

Standard Shipping

  • Free shipping on all orders over CHF 60
  • Delivery within 3-7 business days
  • Tracking provided via email
  • Shipping to all Swedish provinces and territories

Express Shipping

  • 1-3 business days delivery
  • Available for urgent orders
  • Additional cost varies by location
  • Real-time tracking updates

Processing Time

  • Orders processed within 1-2 business days
  • Same-day processing for orders before 11 AM EST
  • Weekend orders processed next business day
  • Order confirmation sent via email

International Shipping

Available Regions

  • United States
  • European Union
  • United Kingdom
  • Australia and New Zealand
  • Select Asian countries

International Rates

  • Calculated based on destination and weight
  • Import duties and taxes not included
  • Delivery times vary by location (7-21 business days)
  • International tracking provided

Shipping Methods

Carrier Partners

  • Sweden Post
  • FedEx
  • UPS
  • DHL (International)

Order Tracking

Tracking Information

  • Tracking number provided via email
  • Real-time status updates
  • Delivery notifications
  • Package insurance included

Shipping Restrictions

  • Some remote locations may require additional delivery time
  • PO Box delivery available for select items
  • Certain products restricted for international shipping
  • Additional fees may apply for remote areas

Lost or Damaged Packages

  • All shipments insured against loss or damage
  • Claims must be filed within 48 hours of delivery
  • Photo documentation required for damage claims
  • Replacement items shipped priority

Contact Information

For shipping-related inquiries, please contact us:

  • Email: info@loompack.com
  • Phone: +468511021
  • Address: Sturegatan 4, 114 35 Stockholm, Sweden
  • Business Hours: Daily 9:00 AM - 5:00 PM EST