At LoomPack, we are committed to providing exceptional service for all your outdoor equipment needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
Customer Support Services
Contact Methods
- Email: info@loompack.com
- Phone: +468511021
- Address: Sturegatan 4, 114 35 Stockholm, Sweden
Support Hours
Our customer support team is available:
- Monday to Sunday: 9:00 AM - 5:00 PM EST
- Holiday hours may vary
Equipment Repair Services
Available Services
- Backpack repairs and restoration
- Zipper replacement and repair
- Strap and buckle replacement
- Waterproofing treatment
- Seam sealing and reinforcement
- Hardware replacement
- Custom modifications
Service Timeframes
Standard repair services typically require:
- Initial assessment: 1-2 business days
- Minor repairs: 2-4 business days
- Major repairs: 5-7 business days
- Custom modifications: 7-14 business days
Warranty Services
Standard Warranty
All new products purchased from LoomPack come with:
- 30-day satisfaction guarantee
- 1-year warranty against manufacturing defects
- Free component replacement for missing pieces (reported within 7 days of purchase)
Extended Care
Optional extended care services include:
- 2-year extended protection
- Priority repair service
- Annual maintenance check
- Discounted repair services
Custom Services
Equipment Customization
- Custom strap configurations
- Added attachment points
- Specialized pocket additions
- Color customization
- Personal identification marking
Service Pricing
Assessment Fees
- Basic assessment: Free
- Detailed inspection: CHF 20
- Custom modification consultation: CHF 30
Repair Costs
- Minor repairs: CHF 20-40
- Major repairs: CHF 40-100
- Custom modifications: Quoted per project
Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Use of high-quality replacement materials
- Thorough testing of repaired items
- Photo documentation of repairs
- Quality guarantee on all work
Service Requests
How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive preliminary assessment
- Schedule service appointment if needed
- Approve service quote
Required Information
- Product name and model
- Purchase date and location
- Detailed description of issues
- Photos of damaged areas
- Preferred service timeline
Service Guarantees
We stand behind our services with:
- 90-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine materials and components
Updates to Service Policy
LoomPack reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
Contact Us
For questions about our Service Policy or to request service, please contact us:
- By email: info@loompack.com
- By phone: +468511021
- By mail: Sturegatan 4, 114 35 Stockholm, Sweden