Please note: The return shipping address may differ from the original shipping address. Follow the return instructions provided by our customer service team to ensure proper processing.
Return Eligibility
30-Day Return Window
- Returns accepted within 30 days of delivery date
- Items must be unused and in original condition
- Original tags and packaging must be intact
- Proof of purchase required
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Items marked as final sale
- Personal care items
- Products with damaged or removed tags
- Items showing signs of use or wear
Return Process
How to Initiate a Return
- Contact our customer service team:
- Email: info@loompack.com
- Phone: +468511021
- Provide order number and reason for return
- Receive return authorization and shipping instructions
- Package item securely with all original materials
- Ship to provided return address
- Keep tracking information for reference
Refund Process
Refund Timeline
- Returns typically processed within 3-5 business days of receipt
- Refund issued to original payment method
- Email confirmation sent when refund is processed
- Bank processing time: 2-5 additional business days
Refund Details
- Original purchase price refunded
- Original shipping costs non-refundable
- Return shipping costs responsibility of customer
- Store credit option available upon request
Exchanges
Exchange Options
- Size exchanges available for eligible items
- Color variations subject to availability
- Model exchanges permitted within same product category
- Price differences will be charged or refunded accordingly
Damaged or Defective Items
Quality Issues
- Report damage within 48 hours of delivery
- Photos of damage required for assessment
- Replacement shipping costs covered by LoomPack
- Quality inspection conducted upon return receipt
International Returns
- International returns accepted
- Customer responsible for return shipping and duties
- Extended processing time may apply
- Contact customer service for specific instructions
Special Circumstances
Holiday Returns
- Extended return window for holiday purchases
- Special policies announced during holiday season
- Gift returns accepted with gift receipt
Warranty Claims
- Separate process from standard returns
- Contact customer service for warranty service
- Proof of purchase required
Contact Information
For return-related inquiries, please contact us:
- Email: info@loompack.com
- Phone: +468511021
- Address: Sturegatan 4, 114 35 Stockholm, Sweden
- Business Hours: Daily 9:00 AM - 5:00 PM EST