At LoomPack, we strive to provide secure and convenient payment options for all our customers. This policy outlines our payment procedures, accepted methods, and security measures.
Accepted Payment Methods
Credit/Debit Cards
- Visa
- Mastercard
- American Express
- Discover
All credit card transactions are processed through secure payment gateways that ensure your payment information is encrypted and protected.
PayPal
For your convenience, we offer PayPal as a secure payment option. When selecting PayPal at checkout:
- You will be redirected to the PayPal payment page
- Log in with your PayPal credentials to confirm payment
- No PayPal account? Use the "Pay with Debit/Credit Card" option
- Your order will be shipped to your PayPal address unless specified otherwise
Currency and Pricing
- All prices are in Swedish Krona (SEK)
- International orders may incur currency conversion fees from your bank
- Prices include GST/HST where applicable
- Additional provincial taxes will be calculated at checkout
Payment Security
Security Measures
- SSL encryption for all transactions
- PCI DSS compliant payment processing
- Secure payment gateways
- No storage of complete credit card information
Order Processing
Transaction Timeline
- Orders are processed within 1-2 business days
- Payment confirmation is sent via email
- Order tracking information provided after shipping
- Pre-authorization holds may appear on your account
Payment Issues
Common Solutions
- Verify billing information matches card details
- Ensure sufficient funds are available
- Check for any bank-imposed restrictions
- Contact your card issuer for declined transactions
Refunds and Cancellations
- Refunds are processed to the original payment method
- Processing time: 3-5 business days
- Order cancellations available before shipping
- See our Returns Policy for detailed information
Business Accounts
Additional Payment Options
- Purchase orders (approved accounts only)
- Net 30 terms available for qualified businesses
- Bulk order discounts
- Contact our business team for details
Contact Information
For payment-related inquiries, please contact us:
- Email: info@loompack.com
- Phone: +468511021
- Address: Sturegatan 4, 114 35 Stockholm, Sweden
- Business Hours: Daily 9:00 AM - 5:00 PM EST